1. PRIVACY POLICY

Introduction

This privacy policy sets out how AKSU uses and protects any information that you give when you use this website. AKSU is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Changes made to this policy will be made on this page. Please refer back to this page from time to time to ensure that you are happy with any changes.

What personal data we collect and why we collect it

Contact Details

If you make a purchase online we will collect your name, address, e-mail address, telephone number, country of residence, date of birth and title (Ms./Mr. or other title). Not all information is mandatory for making a purchase. We have marked mandatory information with the symbol (*) on our website. We will use your contact information to (i) process your purchase/orders and any returns, exchanges and complaints you may have relating to your purchase; and to (ii) communicate with you regarding your purchase and to answer and administer any questions or comments you may have regarding our products or services. We will retain your data for as long as necessary for this purpose. We may also process your contact details to keep you informed, via email, SMS, Whatsapp and other social media, of our special events or promotions.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Questions

Questions regarding our Privacy Policy, or other policy related material can be directed to our support staff by emailing us at info@aksu.site

 

2. SHIPPING & RETURNS


/SHIPPING

Regular Shipping:

We use JNE courier service for local shipping, and the fee will be automatically added to your invoice based on your location. The package will be sent from South Jakarta, Indonesia

Other Shipping:

For Jabodetabek (Jakarta-Bogor-Depok-Tangerang-Bekasi) region, Go-Send service by GoJek is also applicable upon request and notice to info@aksu.site

For the international region, we will use a personal preference (from the customer) of courier service. Do contact us prior to inform the details at info@aksu.site

Processing Details:

Customers are required to confirm payment by sending payment proof to admin@aksu.site or Whatsapp +6287872875997.

When payment is received and any further shipping details are cleared, we will ship the product in maximum 7 working days for products from the casual collection, and maximum 15 working days for the limited collection. Arrival time to destination varies depending on shipping methods. If after 48 hours we receive no payment confirmation, then our system will automatically put your ordered items on stock, and your order will be canceled.

Shipping duration time by the courier

JNE: 1-3 days (Nationwide)

Go-Send Instant: 1-2 Hours (Jabodetabek)

Go-Send Sameday: 6-8 Hours (Jabodetabek)

International: (varied)

 

/EXCHANGE AND RETURNS

We accept exchanges due and limited to products that: the size does not match with ordered item, have stains, defect or damage caused by the production process. We do NOT accept exchanges and returns on SALE items. Exchanges are based on stock availability and can be made with only the same product. Customers are allowed to notify the exchange request within strictly 5 days from the time the product is received. Customers are responsible for the delivery fee to return the products to our workshop (at South Jakarta, Indonesia), while the exchanged (new) product is shipped free. We do not refund money. 

To follow through the exchange request and get our detail workshop address, email your concern and along with the order details to info@aksu.site